Refund policy

This Returns & Refund Policy applies to purchases made on myslfclinic.com from MySLF Pharma Clinic Limited (VAT MT32092234), 37 Triq Ġeronimo Abos, L-Iklin IKL 1022, Malta.

1. Your 14-day right of withdrawal

If you are a consumer, you may withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a person you nominate (other than the carrier), receive the goods. If your order is delivered in several parcels, the period runs from the day you receive the last one.

2. Sealed health and hygiene products

For health, hygiene and product-safety reasons, certain products are supplied sealed. Where applicable under consumer law, the right of withdrawal will not apply once such products have been unsealed after delivery. Products must be stored in accordance with the manufacturer's specified storage conditions. This policy does not affect your statutory rights in relation to faulty, damaged or non-conforming goods.

The right of withdrawal also does not apply to goods made to your specifications or clearly personalised, such as made-to-measure medical garments.

3. How to withdraw

Before the 14-day period ends, tell us clearly that you wish to withdraw. You can e-mail us at myslfclinic@gmail.com or use the model withdrawal form below. Please include your order number.

Send the goods back to us, or hand them to us, without undue delay and no later than 14 days after you told us you are withdrawing. Return address: MySLF Pharma Clinic Limited, 37 Triq Ġeronimo Abos, L-Iklin IKL 1022, Malta.

You pay the direct cost of returning the goods unless they are faulty, damaged or not what you ordered. You are only liable for any loss in value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.

4. Your refund

We refund all payments received for the withdrawn goods, including the standard delivery cost, within 14 days of receiving your withdrawal notice. If you chose a delivery method more expensive than our least expensive standard delivery, we do not refund the extra cost. We may withhold the refund until we have received the goods back, or until you have supplied proof of having sent them back, whichever is earlier.

We refund you using the same payment method you used for the original purchase, unless you expressly agree otherwise. You will not be charged any fee for the refund.

5. Faulty, damaged or incorrect items

If your order arrives damaged or faulty, or is not what you ordered, please contact us as soon as possible at myslfclinic@gmail.com, with your order number and photos of the product and packaging. We will replace it or refund you, including the delivery costs. You also benefit from the legal guarantee of conformity under Maltese and EU consumer law, which lasts two years from delivery.

6. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: MySLF Pharma Clinic Limited, 37 Triq Ġeronimo Abos, L-Iklin IKL 1022, Malta. E-mail: myslfclinic@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.