We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro, UnionPay), Shop Pay, Apple Pay and Google Pay. We're also working on adding more flexible options soon, including PayPal.

Yes. All payments are processed through Shopify's secure checkout, which is fully PCI-compliant. We never see or store your card details.

Yes — we deliver to Malta, Gozo and every EU country. We don't yet ship outside the EU (UK, Switzerland, Norway and the rest of the world); if you're elsewhere, contact us and we'll see what we can arrange.

Orders placed before noon on a working day are usually dispatched the same day. Delivery takes 2–3 working days in Malta and Gozo, and 3–7 working days elsewhere in the EU. Exact timeframes are shown at checkout.

Malta: always free. Gozo: €5, free on orders of €50 or more. EU: €15 on orders under €50, €9.90 from €50 to €99.99, and free from €100. Larger medical equipment marked "price on request" is quoted and delivered separately — just call us on +356 7942 6930.

Once your order ships, you'll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

Yes, we do. All orders are shipped in plain, unbranded packaging to protect your privacy.

Each product page includes detailed usage information. If you're unsure which product suits your needs, feel free to contact us — or if you're a healthcare professional, see our trade programme for guidance on recommending the right product to your patients.

This varies by product. Please check the specific product page for guidance, and always consult your doctor or pharmacist before use if you are pregnant, breastfeeding, or taking other medication.

Most of our products are available without a prescription. Where a product does require one, this will be clearly indicated on the product page.

As an EU consumer you can cancel your order within 14 days of receiving it, for any reason, and return the goods for a refund. For health, hygiene and product-safety reasons, certain products are supplied sealed: once such a product has been unsealed after delivery, the right of withdrawal no longer applies. Products must be stored in accordance with the manufacturer's specified storage conditions. This does not affect your statutory rights for faulty, damaged or non-conforming goods. Full details are in our Returns & Refund Policy.

We're sorry about that. Please contact us within 48 hours with your order number and a photo of the item, and we'll send a replacement or refund you in full, including any return costs.

Yes — but it depends on your profession, shop or pharmacy, and the products in question. Please contact us for more information. We also invite you to visit our "For Professionals" page to learn more and apply.

All of this is covered in detail in the FAQ section of our "For Professionals" page, once your application has been approved.