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Safety Reporting

Product safety

MySLF Clinic & Wellness is committed to the safety of our customers. If you have experienced a side effect, a quality defect or any other safety concern with a product bought from MySLF, please report it to us as soon as possible.

How to report

Send a safety report by email

Please include, if available

  • Your name and contact details
  • Your order number
  • The product name, batch number and expiry date
  • A description of the problem or side effect, and when it started
  • The patient's age and sex (no full name needed)
  • Any other medicines or supplements taken at the same time
  • Whether a doctor or pharmacist has been consulted

All reports are handled confidentially, in line with data protection law. Please report even if you are not sure that the product caused the problem.

Medical emergency: if you need urgent medical help, call 112 or contact your doctor.